Frequently asked questions about Rightprice

You may find the answer you need here, if not please visit our contact page, alternatively telephone 028 7034 4482.

Driving directions to RightPrice if approaching from Belfast direction

  • Head on the A26 until you come to the Lodge Road roundabout which is the main roundabout in coming into Coleraine.
  • At the roundabout, take the 4th turning, heading towards Portrush – you will pass Asda on your left hand side.
  • At the Ballycastle Road roundabout, take the 2nd exit, still continuing towards Portrush.
  • At the Bushmills Road roundabout, take the 1st exit.
  • RightPrice is about 500m on your right hand side.

Free Parking is available for all customers visiting the store.

We’re open Monday – Saturday, 9am – 5.30pm and late night Thursday until 8pm

Delivery charge

RightPrice offers FREE delivery throughout Northern Ireland.

Delivery to all other areas, including mainland UK and Southern Ireland will incur a fee.  This will depend on the size of the items being delivered and the area to where it is being delivered.  Please note delivery may not be possible in more remote areas of mainland UK.

On receipt of your product(s) into our store, we will contact you to arrange delivery. You will be offered an initial delivery slot but if this is not acceptable we will offer a maximum of two alternatives. Target delivery dates will be arranged within our normal delivery areas on designated days, which we will notify to you.  You must inspect all goods on delivery and advise us of any shortfalls or visible damage.

Receiving your delivery

When your furniture is delivered, we will do our best to take it to the room of your choice and place them in the desired location, provided there is reasonable access.

We will then remove the packaging so that you can inspect your new furniture. This is particularly important as you will be asked to sign for receiving the goods in perfect condition.

Access

Please be aware that it is your responsibility to ensure there is sufficient access to deliver the product into you home and into your chosen location. You should consider vehicle access, lifts and tight stairs etc. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk. If you are unsure about access to or within your property, please visit your nearest store and discuss this with a salesperson to avoid disappointment.

Please be advised that there can be price variances on certain items, especially Upholstery, as the price is dependent on the grade of fabric /leather chosen.

Please contact one of our sales-team on 028 7034 4482 to get advice on any product which can come in different colours or fabric.

What is the lead time on your products?

As the majority of our products are ordered specifically for each individual customer the delivery time varies; to find out the lead time on the product you are interested in please call one of our salespeople on 028 7034 4482.

We do hold some items in stock and therefore if you are in a rush for an item, please contact one of our salespeople and see if we have it in stock.

How do I pay?

Payment can be made using one of the following methods. We accept:-

  • Most major credit/debit cards (including Visa, Mastercard, Switch, Delta)
  • Cheques (please make out to Right Price and allow time for clearance)
  • Bank Transfer
  • Finance option also available (with a 25% deposit using one of the methods above)
  • Cash on delivery

From 1 July 2010, Right Price will no longer be able to accept domestic accounts.

All goods must be fully paid for before they leave the store – payments can be made by cash, credit card, cleared cheque or finance options. This does not affect your statutory rights.

Finance Options at RightPrice

We are pleased to be able to offer a range of finance options to help spread the cost of buying your furniture. With options to pay over 6 months to 24 months, we can devise a payment plan that works for you and your family finances.

Conditions apply to all our finance options and are always subject to status. Full details are provided to you prior to you entering into any retail finance arrangement.

Interest Free Credit

Typical APR 0% with a 25% deposit.

 

Credit Examples

  Order Value

  Deposit

  Term

  Total

  £1,500   £375   12 monthly payments of £93.75   £1,500
  £2,000   £500   12 monthly payments of £125   £2,000

Furniture will only be delivered to the address at which your credit agreement is registered. Finance payments will not commence until delivery has been made.

Credit is provided by a third party provider and not by RightPrice

RightPrice Coleraine is committed to providing high quality products, effective project management and outstanding customer service.

RightPrice Coleraine is engaged in the supply and fitting of flooring and supply and delivery of bedroom, dining and living room furniture.

RightPrice Coleraine’s quality policy is to achieve sustained, profitable growth by providing products which consistently satisfy the needs and expectations of its customers

Health, Safety and Security

RightPrice Coleraine recognises the importance of health, safety and security – both during the project and afterwards.

The company’s health and safety policy sets out our commitment and outlines our approach to effective health and safety management. Our processes and procedures are designed not simply to meet legal requirements but to effectively deliver a healthy, safe and secure working environment for our employees and everyone else who might be affected by our work.

A copy of our health and safety policy is available on request.

Equality

We recognise the contribution our employees make to the success of what we do. We are committed to offering our employees fair terms and conditions, ensuring they have the skills and qualifications they need, and providing opportunities for training and development.

All staff are allocated with authority to perform their allocated responsibilities. The Managing Director continually reviews the company’s resources to ensure that adequate staff, equipment and materials are available to meet customer requirements.

RightPrice Coleraine is an equal opportunities employer. A copy of our equal opportunities policy is available on request.

Customers

The Company’s customers are of paramount importance. We –

  • Seek to be honest and fair in our dealings with our customers.
  • Provide the quality and standard of service that customers have a right to expect.
  • Provide and promote a range of products responsive to customer needs that provide value for money.
  • Provide products that are safe, fit for purpose, meet legal standards and are never described in a misleading manner.
  • Treat all customer complaints seriously and provide a readily accessible source of advice and guidance regarding our products and services.

Suppliers/Associates

Suppliers of products and services will be selected on the basis of products quality, reliability (including on time delivery) and cost.

Purchase orders may be verbal or written, as agreed between the business and the particular supplier.

Adequate information will be provided when ordering to ensure delivery in accordance with requirements.

Any supplier shortcomings that arise will be considered during the business reviews.

Records

Storage facilities are allocated which ensure that all stored records are identifiable and retrievable, and the storage areas are free from damp and other agents which could cause premature deterioration.

Where records are maintained on computer files and these are subject to “back-up” at regular intervals, with the “back-up” information being stored in a protected location to ensure security from loss/ damage of active data.

The business leadership will assess what records need to be kept to minimise exposure to risk, for example contract documents, personnel records, etc.

Sustainability

RightPrice Coleraine understands the importance of sustainability – in design, delivery and in continuing operation. This is reflected in how we:

  • Source sustainable materials and look for ethical suppliers
  • Work with the local community where appropriate
  • Minimise waste during delivery and construction.

Integrity

We take our commitment very highly, we will operate in accordance with both the spirit and letter of all legislation, treating our clients, suppliers, and associates with dignity and respect at all times. We will also operate with a clear eye to the environment in which we work, to ensure that we deliver our services ethically and environmentally.

Terms and Conditions of RightPrice Carpets & Furniture Limited

These terms and conditions do not affect your statutory rights.

If any of these Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of Northern Ireland, then to the extent and within the jurisdiction in which that Condition is illegal, invalid or unenforceable, it shall be severed and deleted from the Conditions and the remaining Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

Order Lead Time

Any Order delivery date quoted is an estimate. We will make every effort to keep to the quoted date but it is possible that circumstances beyond our control may cause delivery dates to change. If such a change does occur, we will inform you of the new estimated date of delivery. RightPrice have a grace period of 5 weeks outside the quoted delivery date before cancellation of the order can occur.

Estimate lead times are as follows:

  • Beds 6-8 weeks
  • Flooring 3- 5 weeks
  • Suites Soft Cover 8-10 weeks
  • Leather Cover 18-20 weeks
  • All other ranges 10-12 weeks

Storage

It is our policy to attempt to deliver all goods to you as quickly as possible. Therefore, we would expect you to assist in arranging a mutually suitable delivery date. We appreciate that not all goods can be delivered immediately and therefore, we will store goods for up to a period of 2 weeks. After that, we will only continue to store the goods for another 6 weeks as long as they are fully paid for.

Any additional storage time will be charged at a rate of £10.00 per item per week until delivery is made.

This will not apply where a product is available earlier than the lead time indicated at point of sale or where you have specifically stipulated a ‘Not before by date’ when ordering the goods.

Place and time of Delivery

We only offer free delivery to Northern Ireland. Any other area will incur a charge which will be decided at our discretion depending on location.

We regret that we are unable to give a specific time for delivery but will try to inform you as to whether it will be morning or afternoon. In the event of our failure to deliver due to unforeseen circumstances, we will contact you immediately.

It is our responsibility to ensure that the goods are delivered to the entrance of the premises indicated at the point of sale. It is your responsibility to ensure that the product can be delivered into your home and chosen room. Therefore, you should keep in mind issues such as vehicle access, tight stairs and narrow corridors when ordering your furniture. If windows or doors need to be removed to allow access for RightPrice staff to deliver the furniture, it is your responsibility to arrange this at your cost and risk. All items such as televisions, pictures, stereos, ornaments etc should be removed from any area where our delivery men or fitters may have occasion to be. If access at time of delivery is not safe, then the goods will be returned to Right Price until such a time that it is safe. If delivery is not possible due to unsuitable access a 25% cancellation charge is applicable. Right Price will also not accept responsibility for the breakage or damage to any items which should have been removed from the area.

If requested, RightPrice staff will strip and remove rubbish and build items where necessary. However, we are not responsible for disposal of old furniture, carpet or other such goods.

We expect our staff to exercise a reasonable standard of care when delivering goods.

Flooring – Room measurements/Damp tests

RightPrice offer a free measuring service within the Northern Ireland area. Any measurements taken remain the property of RightPrice and will not be distributed to the customer.

If the customer declines to use this service and provide their own measurements, they accept full responsibility for the flooring once it is ordered or cut. If the measurements are wrong, the consumer will bear the cost of correcting their mistake.

Damp tests are also provided when certain types of flooring are to be fitted, including wooden floors, seagrass, coir and laminate flooring. We have certain guidelines which we follow when doing damp tests and will only fit flooring when these are met. Therefore, we will, under no circumstances, fit certain types of flooring in a house which is under 6 months old. If the consumer insists on the flooring being fitted despite our advice, we will ask them to sign a letter stating that they will be responsible should any issues occur due to dampness.

If we take damp readings and the consumer decides to use their own fitter, the readings which we gave you are no longer valid and cannot be used as a basis for fitting the floor. We will not accept any liability should you continue to use the readings and a fault occurs due to dampness in the floor. The readings which we took were for our use only and therefore, you are advised to take your own readings before proceeding to fit the flooring.

Flooring – Fitting

Fitting can either be paid directly to RightPrice or to a separate sub-contracted fitter.

If payment is made directly to RightPrice, we will accept responsibility for the fitting and any issues arising from it.

If payment is made direct to the fitter, a separate contract is established. It is then the responsibility of the consumer to guarantee the quality of workmanship and to arrange payment for work. Non-completion of fitting or unsatisfactory workmanship is not a valid reason for withholding payment for materials from RightPrice. An amount will be marked that the consumer should pay to the fitter but this is an estimate and the final figure should be negotiated between the consumer and fitter.

The consumer must ensure, at the time of fitting, that the correct flooring is being installed in the correct area. If the consumer or their representative is not available, RightPrice cannot accept responsibility for flooring fitted in the wrong area. We can make arrangements to collect keys and arrange fitting when no one is present, but ultimate responsibility lies with the consumer. The consumer must ensure that all old flooring is uplifted and the floor brushed in preparation for fitting. Work may be delayed and a charge levied should RightPrice have to arrange this.

Beds – Mattresses

Beds/Mattresses cannot be exchanged once delivered to your home in the interests of hygiene unless there is a manufacturing fault. Tension of mattresses can be tested in the store before a purchase is made.

Colours and Finishes

Carpets/Flooring

Shading is a natural occurrence in all cut pile carpets and as such, it is not recognised as a manufacturing fault. Therefore, no claim will be accepted by RightPrice against a carpet experiencing this phenomenon.

Solid Wooden Flooring

Wooden flooring is susceptible to colour variations. The samples in the shop are only an indication of the colour and consumers should be aware that variations could occur in the wood which they actually receive. These variations are not recognizable manufacturing faults and RightPrice will not accept any such claims.

Furniture

Photographs on our website and display models and samples in our store are representative of the finished product. Every effort will be made to match all colours and finishes. However, it must be recognised that slight dye, shade or grain variations can occur, especially with natural products such as wood, leather or wool. Leather products are made from top quality hides and as such may not be uniform in colour and could be subject to natural marks and scars. None of these issues are recognised as manufacturing faults and again no claim can be made against RightPrice for these natural occurrences.

Guarantee/Warranty

All goods supplied are guaranteed for a period of 12 months from date of delivery to RightPrice in respect of faulty workmanship or materials. However, any delivery damages must be reported to the complaints manager within 5 days after the date of delivery or the items will be deemed to have been accepted in good condition.

The following are extensions to this schedule.

Leather Upholstery – 1 Full Years Guarantee and further 4 year reducing warranty, on covers, cushions and frame, where the problem has been caused by defective materials or workmanship. Not covered are problems caused by misuse, soiling, transfer, accidents, wrinkling or general wear and tear.

Bonded or Faux Leather Upholstery – 1 Full Years Guarantee and a further 1 year 50% warranty on covers and cushions and a further 4 years reducing warranty on frames, where the problem has been caused by defective materials or workmanship. Not covered are problems caused by misuse, soiling, transfer, accidents, wrinkling or general wear and tear.

Fabric Upholstery – 1 Full Years Guarantee and further 4 year reducing warranty, on covers, cushions and frame, where the problem has been caused by defective materials or workmanship. Not covered are problems caused by misuse, soiling, transfer, accidents, wrinkling or general wear and tear.

Electrical Components – will be replaced or repaired at no cost in the first year and at 50% in the second year, subject to the problem being caused by faulty materials or workmanship.

Beds – 1 Full years guarantee and a further 4 years reducing warranty, on covers, springs and frames, where the problem has been caused by defective materials or workmanship. Not covered are problems caused by misuse, soiling, transfer, accidents, wrinkling or general wear and tear. Numerous bed manufactures offer extensions to these terms and any repair, replacement or refund under these warranties are subject to the separate manufacturers terms and conditions.

Cabinet Furniture –  1 Full years guarantee and a further 4 years reducing warranty, on all items, where the problem has been caused by defective materials or workmanship. Not covered are problems caused by misuse, soiling, transfer, accidents, wrinkling or general wear and tear.

Flooring – For the majority of our flooring we offer a full years guarantee and a further 4 years reducing warranty from the date of purchase providing it is fitted in the  appropriate way by a competent fitter and with the correct floor preparation if required. Some carpets have a longer or shorter guarantee period. If at any time during the period of the guarantee the pile of the carpet in any area wears down to the backing or the vinyl wears through, as a result of normal domestic use we will supply a replacement carpet of the same type or an alternative to the same value from the ranges available at that time. This will not include the costs of fitting. This guarantee does not cover appearance change, flattening and matting, fading, staining, damage or wear due to abuse, misuse or poor maintenance. This guarantee is for the original purchaser only and is not transferable, it also covers only the original floor that was laid in the original location.

Your statutory rights are unaffected.

Please note that this warranty is only valid if the damaged goods are still in the place of delivery. If the goods have been moved to another house or area, then Right Price will only uphold the warranty at the discretion of a director.

General Care

Many of the goods supplied will come with care and maintenance advice from the manufacturer. This advice should be read and followed at all times when caring/cleaning the goods. No responsibility will be accepted for damage caused by cleaning if the care and maintenance instructions have not been followed.

All mattresses will contain manufacturing instructions as to how often they should be turned and how this should be carried out. No mattresses will be found to be faulty if it has not been cared for properly.

Terms of Payment

A minimum of 50% deposit will be taken at the time of entering into an agreement or before delivery.
Unless you have entered into a separate credit agreement, payment of the balance of your order should either be made before the order is delivered or as cash on delivery.

At our discretion, payment can be on account.

Account payments are 90 days maximum, after which any outstanding amounts will be passed to our debt collection agency.

Accounts over 90 days will be subject to debt collection fees and entered at 1% over base on a monthly basis.

As goods are meant to be paid before delivery and account payments are at our discretion, a service issue is not a reason to withhold payment.

Upon delivery the buyer shall be solely responsible for the safe custody of the goods but notwithstanding any agreed terms of payment the property and the goods shall not pass until all materials supplied and work done shall have been paid for in full.

Cancellation of Order

Stock Items

Stock items can be cancelled at any time as long as it has not be cut or amended in any way.

Special Order Items

These items have been ordered specifically for you and as such can only be cancelled as long as we have not received the order acknowledgment from the supplier. Once we have received this, we have entered into a legally binding contract with the supplier and would be liable for the cost of the goods.

Cancellation

Cancellation is possible if it is found that RightPrice have misled you with regards to product specification or the item is found to be faulty. Orders can also be cancelled if the goods are outstanding more than 5 weeks over the estimated delivery date referred to in Note 1.

Cancellation at any other time, prior to delivery, is subject to a 25% cancellation charge.

These terms and conditions can only be amended or altered with the authorization of a director of the company and must be signed.

Sale Conditions

No Finance is available on sale items unless at the discretion of the director. All sale items are sold strictly on a cash sale basis and will be stored free of charge for a maximum of 2 weeks. Any storage after 2 weeks will be at a charge.

No refunds are available on sale items and credits are issued only at the discretion of the directors. This does not affect your statutory rights.

Sale discount applies to items in stock only and is off original marked price.

Items to order in may be subject to a reduced discount rate.

Marketing

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting. Therefore, any personal information provided by you may be used for internal marketing purposes only.

We may send you such information by postal mail, text or e-mail.

We will not transfer or disclose your personal information to third parties